Three reasons to follow Facebook and focus on mobile
Facebook has been making the headlines over the past few months as the company finally floated on the Nasdaq stock exchange after a long period of increased speculation. One aspect that really caught...
View ArticleEngaging retail consumers through mobile apps
To boost their customer base, retailers may want to develop mobile apps that could encourage consumers into their stores. Attracting and retaining customers. It’s what most companies want to do and...
View ArticleWhy unified experiences are vital for the future of customer service
A new report has highlighted the importance of a unified customer experience strategy as the number of web-connected devices in use is set to grow. If you’re trying to keep up to date with the latest...
View ArticleAre you ready for BYOD?
Businesses need to be aware of the complex requirements of adopting BYOD. With the huge advances in technology that have been made over the last few years, more and more people may be keen to take...
View ArticleBYOD – some things to think about
There are pros and cons to the bring your own device trend. There’s nothing wrong with letting your employees bring their own electronic devices to work and connect them to the company network....
View ArticleWhy you need to focus on service with mobile payments
It will be essential new mobile payment technologies are able to make transactions easier for consumers. One of the big trends in the payment industry at the moment that you can’t fail to have noticed...
View ArticleTop takeaways from the Global Customer Experience Survey
A key question that is on the mind of many businesses is how they can go about improving their customer experience to effectively meet the demands on customers. One major issue when considering this...
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